Returns & Exchanges

At Buy The Sleep Company, we offer a risk-free 100-night trial to ensure your mattress provides the perfect SmartGRID comfort for a restful night's sleep. If you are not completely satisfied, we provide a hassle-free return and exchange process within the trial period.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal within 100 days of delivery to start your return or exchange process.

• 2.
  Verification & Approval

  Our team will review your order details and mattress condition to approve the return, ensuring it meets our standard trial guidelines.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate with our logistics partners to schedule a convenient time to pick up the mattress directly from your home at no extra cost.

• 4.
  Receive Your Refund

  After the mattress is successfully picked up and inspected at our facility, your full refund will be processed to your original payment method within 7-10 business days.