Frequently Asked Questions
Everything you need to know about upgrading your sleep experience with SmartGRID technology.
What makes SmartGRID technology different from memory foam?
Unlike memory foam, our patented SmartGRID technology does not trap body heat and provides intelligent support that is soft at the shoulders and firm at the back for optimal spinal alignment.
Do you offer a trial period for your mattresses?
Yes, we offer a 100-night risk-free trial. If you are not completely satisfied with your sleep quality, you can return the mattress for a full refund within the first 100 nights.
How long does shipping take for my order?
Most orders are processed and shipped within 24 to 48 hours. Depending on your location, delivery typically takes 5 to 7 business days.
What is the warranty coverage on The Sleep Company mattresses?
Our mattresses come with a comprehensive 10-year limited warranty that covers manufacturing defects and structural issues, ensuring long-term peace of mind.
Are there EMI or financing options available?
We offer flexible payment solutions, including No-Cost EMI options with major banks and credit cards, so you can invest in better sleep without financial stress.
Does the mattress require a specific type of bed frame?
Our mattresses are designed to work on any flat, firm surface, including platform beds, slatted frames, or even the floor, provided the surface is clean and dry.